RC600 or RC1000 cannot be discovered in WinDiscovery

Symptoms vary by configuration and environment.

• Incorrect client or server configuration
• Network reachability or routing differences
• Traffic blocked by firewall rules

1. Confirm the device and client can reach each other on the network.
2. Verify required ports are permitted for the feature in use.
3. Test on the same subnet to isolate routing or VLAN effects.

1. Verify power is applied (PoE or DC, depending on installation).
2. Ensure the PC is on the same LAN as the RC device.
3. Allow bi-directional UDP broadcasts on port 6163 through any firewall/router, or run WinDiscovery on the remote LAN.
4. Verify your network gear supports the required link speed.