Symptoms
Symptoms vary by configuration and environment.
Causes
- Incorrect client or server configuration
- Network reachability or routing differences
- Traffic blocked by firewall rules
Suggested solutions or troubleshooting steps
- Confirm the device and client can reach each other on the network.
- Verify required ports are permitted for the feature in use.
- Test on the same subnet to isolate routing or VLAN effects.
Fix
- If DHCP is enabled but there is no DHCP server on the LAN, switch to static IP or restore DHCP service.
- Configure at least one valid DNS server, missing DNS can cause similar pauses.
- If you see periodic soft restarts, also check for fallback IP behavior and IP conflicts.
Related articles
Article ID: NTP-NET-001
KB Version: