PCIe card installed but not functioning as expected

Symptoms

• Card not detected
• No timing input
• System time not updating

Causes

• Driver not installed or outdated
• PCIe Installer not run
• OS security restrictions
• Reboot not performed

Troubleshooting steps

1. Run the PCIe Installer from the Masterclock website.
2. Verify card detection in the operating system.
3. Reboot the system.
4. Check OS driver enforcement or security policies.

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