Knowledge Base / PCIe card installed but not functioning as expected

PCIe card installed but not functioning as expected

The PCIe card is installed but does not operate correctly due to software or driver issues.

Applies to: PCIe

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Symptoms

Card not detected
No timing input
System time not updating

Causes

Driver not installed or outdated
PCIe Installer not run
OS security restrictions
Reboot not performed

Suggested solutions or troubleshooting steps

Run the PCIe Installer from the Masterclock website.
Verify card detection in the operating system.
Reboot the system.
Check OS driver enforcement or security policies.

Article ID: PCIe-CFG-001
KB Version: