Device receives a 169.254.x.x address or appears in red in WinDiscovery

Symptoms

• The device has a 169.254.x.x address instead of the expected network address.
• The device appears in red in WinDiscovery.

Possible causes

• DHCP is enabled, but a DHCP server is unavailable or unreachable.
• Another device is using the same IP address.

Troubleshooting steps

1. Check whether the device is configured for DHCP. If so, confirm a DHCP/BOOTP server is available on the connected LAN.
2. Check for a duplicate IP address. Resolve the conflict before assigning the address again.
3. If the network does not provide DHCP, configure an appropriate static IP address using WinDiscovery.
4. After network changes, reboot the device and run discovery again.

Related articles

• Understanding Fallback IP Addresses (169.254.x.x)
• Device Intermittently Disappears or Changes IP Address