Knowledge Base / Why whole-hour offsets indicate time zone issues

Why whole-hour offsets indicate time zone issues

Whole-hour offsets are almost always caused by time zone or DST settings.

Applies to: GMR, NTDS, RC
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Symptoms
Causes
Suggested solutions or troubleshooting steps
  1. In WinDiscovery, verify the selected time zone, DST settings, and whether the device is set to display UTC or local time.
  2. Check inputs, cabling, and network connectivity.
  3. Restart and re-test after each change to isolate the cause.
Details

This topic commonly comes up during configuration, verification, or troubleshooting. Understanding what this behavior or setting represents helps distinguish between normal operation and an actual fault.

Article ID: KB-TIME-005
KB Version: