Knowledge Base / Why whole-hour offsets indicate time zone issues

Why whole-hour offsets indicate time zone issues

Whole-hour offsets are almost always caused by time zone or DST settings.

Applies to: GMR, NTDS, RC, TCDS, LUX
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NTDS/TCDS display controllers: NTP, TC (time code) or dual. LUX is part of the NTDS family.

Recognize the pattern

A consistent whole-hour difference usually points to the selected time zone, DST, or a UTC/local display setting. Check these settings before treating the display difference as a synchronization failure.

Compare the displays

  1. Confirm whether each display shows UTC or local time.
  2. Compare time zone, DST, and configured offset settings on the device and the PC used to view it.
  3. For the correction procedure, follow Displayed time is off by whole hours.

Related articles

Article ID: KB-TIME-005
KB Version: