WinDiscovery does not discover devices on the network

Start with a local discovery check

1. Confirm the device has power and an Ethernet link.
2. Run WinDiscovery on a PC on the same network segment as the device.
3. Click Discover and wait until the discovery cycle reaches 100%.

Choose the next check

• No device appears on the local network: Device Does Not Appear in WinDiscovery.
• Discovery works locally but fails across subnets or VLANs: WinDiscovery cannot discover devices across subnets or VLANs.
• Discovery works on another PC on the same network: WinDiscovery is blocked by Windows Firewall or endpoint security.
• The device appears, but configuration or updates fail: WinDiscovery discovers devices but cannot configure or update them.
• Status is intermittent or garbled: WinDiscovery status is intermittent or garbled.